Privacy Policy

Welcome to TechSentry.io ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency in how we handle data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, software automation tools, and integrated communication channels, including our WhatsApp/Meta integrations.

1. Information We Collect

We collect information that you provide directly to us, data generated automatically during your use of our platform, and data received through third-party integrations.

A. Information You Provide to Us

  • Account Credentials: Name, email address, password, and configuration preferences.
  • Integration Tokens: API keys, access tokens, and webhook configurations required to link your tech stacks or messaging accounts.

B. WhatsApp & Meta Integration Data

If you interact with our platform via WhatsApp or utilize our Meta API integrations, we may process:

  • Phone Numbers: The WhatsApp phone number used to initiate or receive communications.
  • Message Metadata: Timestamps, message delivery status, and message types (text, media, interactive blocks).
  • Interaction Logs: Automated responses, triggers executed, and user-initiated commands within the WhatsApp chat interface.
  • Profile Information: Publicly available WhatsApp profile names or business details provided by the Meta Graph API.

Important Note on Content: While we process the content of messages to execute automation, routing, or logging features, we do not use this data for training independent models or advertising purposes.

C. Automatically Collected Data

  • Log and Usage Data: IP addresses, browser types, operating systems, and system performance metrics.

2. How We Use Your Information

We use the collected data to run, optimize, and secure our automated services. Specifically, for WhatsApp/Meta data, we use it to:

  • Facilitate real-time, automated messaging and webhook triggering.
  • Maintain persistent logs for debugging, message delivery tracking, and performance monitoring.
  • Ensure compliance with Meta’s Developer Policies and WhatsApp Business Terms of Service.
  • Prevent fraud, system abuse, or unauthorized reverse-engineering of our tools.

3. Data Sharing and Third-Party Disclosures

We do not sell your personal data. However, to provide our core services, we must share data with specific infrastructure partners:

  • Meta Platforms, Inc. (WhatsApp): Data transmitted via WhatsApp is subject to the Meta Privacy Policy and WhatsApp Business Terms of Service. Information sent through these channels passes through Meta’s global infrastructure.
  • Cloud Infrastructure & Hosting: We utilize secure cloud servers and database providers to store application configurations, system logs, and cached webhook payload data.
  • API Gateways: Data may pass through secure routing layers to execute your requested tech integrations.

4. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to maintain system integrity:

  • Account & API Configurations: Retained as long as your account remains active.
  • Webhook & Message Logs: Automatically purged or anonymized after a standard operational window (typically 30 to 90 days) unless required longer for active debugging or compliance.

5. Your Rights and Control

Depending on your jurisdiction, you have the right to access, correct, or delete your data.

  • Disconnecting Meta/WhatsApp: You can revoke our access to your WhatsApp Business API or Meta developer applications at any time through your platform dashboard or your Meta Business Manager settings.
  • Data Erasure: Upon request, we will permanently delete your account data, saved logs, and integration tokens from our active databases.

6. Security

We implement industry-standard technical measures to protect your data, including HTTPS encryption in transit, secure hashing for database secrets, and restricted access to environment variables. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.

7. Contact Us

If you have questions about this Privacy Policy or our data practices regarding Meta/WhatsApp integrations, contact us at: